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General Terms And Conditions Of Use
Please Read These Terms Carefully Before Using This Site

Throughout these notices, the terms "MPH" and "MPH Industries", refer to MPH Industries, Inc.

This Web site is provided by MPH Industries and may be used for informational purposes only. All materials on this website are copyrighted by MPH Industries, and may contain trademarks of MPH Industries and other entities. All rights are reserved by MPH Industries and any other companies whose intellectual or other property is posted on this website. In particular, Python, Speedgun, Enforcer, DocuCam, Ranger, and the MPH logo are all registered trademarks of MPH Industries, and all rights are reserved. All rights are similarly reserved for all photographs that appear on this website which are the property of MPH.

By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.

All prices on this website are in US dollars. Prices and all other information, including but not limited to product features and product packages, are subject to change without notice. All prices are FOB our factory. All sales are limited to stock on hand, and may be subject to price changes and limited availability. All orders are subject to confirmation by MPH and may be cancelled or revised based on prevailing situations. All applicable taxes or duties shall be paid by the purchaser. The purchaser is solely responsible for providing valid resale certificates, if applicable. All export sales must conform to all US export laws, and individuals and companies debarred from participating in US exports are specifically prohibited from placing orders with MPH.

Minimum order size
The minimum size for all orders is $25.00, not including shipping charges. In certain situations, MPH may accept orders under $25.00, but these orders will be assessed a supplemental handling fee of $7.00 per order.

Payment
Payment arrangements must be made at time order is placed with MPH. For most situations, order must be paid via credit/debit card, or by bank transfer or money order before shipment of the goods. In certain situations, MPH may allow Net 30 credit terms, subject to MPH´s standard credit agreement; in such situations, all terms of the credit agreement apply to the order.

Cancellations
All order cancellations must be made by phone, before time of shipping. Specialty orders, including those with specialty imprints, may not be cancelable. Requests for cancellation that are received after the items ship will be handled under the refund policy below.

Signature Required Shipments/Refused and/or Lost/Stolen Packages:
All orders have the ability to be shipped with delivery confirmation and signature required. If you choose this option, and the package is refused upon delivery or your package is returned to us by the shipping company for any reason, you will be charged any and all undeliverable package fees incurred by the shipping company.

In certain situations, you may be able to choose a delivery option that does not have delivery confirmation or signature required. In these situations, the customer takes all responsibility for lost or undelivered packages. As an important note, MPH will not be held responsible for any items that are lost or are stolen after delivery by the shipping company, nor any shipments for which an incorrect delivery address is supplied to MPH.

Claims for missing merchandise or merchandise damaged in shipment
All claims for missing items and all claims for damage during shipment must be made to MPH within 10 days of delivery. After this time, any refunds, replacement, or exchanges for missing items of items damaged in shipment will not be allowed. MPH reserves the right to require photographs of the original shipping container for items alleged to be damaged in shipment.

General conditions for product returns
Do not return any merchandise without prior authorization or your package will be refused at your expense. For a return merchandise authorization (RMA#), please call 1.888.689.9222.

Returns for refund or exchange
MPH has a general 30-day return policy for most items. Most items in new condition with all original packaging will be considered for return within 30 days of date of purchase from MPH. Certain products, including memory cards, batteries, software, and DVD disks must be unopened to be considered for return. Specialty orders are non-returnable and non-refundable for any reason.

For maximum credit, ship returned merchandise in the original carton, and ensure that the item(s) are well packed to avoid damage. Return shipping charges are the obligation of the purchaser. Any return merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the promotional item will be charged.

All merchandise being returned for refund within return policy must:

  • Be in new resalable condition (free from scratches or any other type of damage).
  • Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new resalable condition).
  • Have return merchandise authorization number on shipping label or packaging.

All merchandise being returned for exchange within return policy must meet the same conditions as units returned for refund.

Upon return, the goods will be inspected by MPH and a judgment made regarding the resalability of the goods. Refunds will be made to the original purchaser only, and will be made at the sole discretion of MPH. All returns for refund (not returns for exchange) will be assessed a 15% restocking fee. All credit/debit card refunds are subject to an additional 5% credit/debit card transaction fee.

Refund processing
All refunds may take up to 21 days to process. All shipping charges are non-refundable. All products for which refund is requested are subject to evaluation as described above. Refunds will be issued to original purchaser only, for the amount of the merchandise after deducting shipping charges, restocking fees, any applicable credit/debit transaction fees, deductions for unreturned items, including promotional items, and any deductions due to the condition of the returned items. MPH is not liable for any bank overdraft fees or over-limit charges incurred for any reason.

Returns of Defective Units:
Do not return any merchandise without prior authorization or your package will be refused at your expense. For a return merchandise authorization (RMA#), please call 1.888.689.9222.

Exchange merchandise must be returned and received before replacement merchandise can be shipped. Any defects after 30 days from original date of arrival are subject to any applicable warranties and will no longer be eligible for exchange. In the event that a shipping method was used which does not allow delivery confirmation, delivery will be assumed to take place three (3) calendar days after the item was shipped.

Upon return, the goods will be inspected by MPH and a judgment made regarding the cause of the defect. Return of defective items is limited to manufacturing defects, and does not cover unwarrantied events including normal wear and tear, unusual abuse, use of the product for other than its intended purpose, effects caused by attaching any third-party features or devices to it, or if it is in any way tampered with or modified without express written permission from MPH. MPH's obligation is limited to repairing or replacing, as MPH may elect, any part or parts of such product which MPH determines to be defective in material or workmanship. Exchanges will only be made to the original purchaser. If the customer requests a refund, instead of repair/replacement, the refund shall be subject to the terms and conditions described above.

MPH does not provide loaner equipment. Same or similar merchandise ordered while a repair is being done is non-returnable.

Warranty repairs
All products are covered by limited warranties from MPH and/or the original product manufacturer, according to the terms and conditions listed in the product´s manual. Please refer to the product´s manual for warranty terms, conditions, and procedures for making a claim under the product warranty.

In particular, MPH emphasizes the following items of its warranties:

  • There is expressly no warranty coverage for any damage caused to any device to which a product purchased from MPH is connected to. This includes no warranty coverage for computers or other devices, including no coverage for lost data, et cetera, resulting from the connection of any products purchased from or manufactured by MPH to said devices or resulting from the use of any software purchased from or manufactured by MPH on said devices.
  • As a further limit on warranty and as an express warning, the user should be aware that harmful personal contact may be made with seller's product use in moving vehicles in the event of violent maneuvers, collision, or other circumstances, even though said products are installed according to instruction. MPH specifically disclaims any liability or injury caused by the products in all such circumstances.