General Terms And Conditions Of Use
Please Read These Terms Carefully Before Using This Site
Throughout these notices, the terms "MPH" and "MPH Industries", refer to MPH Industries, Inc.
This Web site is provided by MPH Industries and may be used for informational purposes only. All materials on this website are copyrighted by MPH Industries, and may contain trademarks of MPH Industries and other entities. All rights are reserved by MPH Industries and any other companies whose intellectual or other property is posted on this website. In particular, Python, Speedgun, Enforcer, DocuCam, Ranger, and the MPH logo are all registered trademarks of MPH Industries, and all rights are reserved. All rights are similarly reserved for all photographs that appear on this website which are the property of MPH.
By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.
All prices on this website are in US dollars. Prices and all other information, including but not limited to product features and product packages, are subject to change without notice. All prices are FOB our factory. All sales are limited to stock on hand, and may be subject to price changes and limited availability. All orders are subject to confirmation by MPH and may be cancelled or revised based on prevailing situations. All applicable taxes or duties shall be paid by the purchaser. The purchaser is solely responsible for providing valid resale certificates, if applicable. All export sales must conform to all US export laws, and individuals and companies debarred from participating in US exports are specifically prohibited from placing orders with MPH.
Minimum order size
Signature Required Shipments/Refused and/or Lost/Stolen Packages:
In certain situations, you may be able to choose a delivery option that does not have delivery confirmation or signature required. In these situations, the customer takes all responsibility for lost or undelivered packages. As an important note, MPH will not be held responsible for any items that are lost or are stolen after delivery by the shipping company, nor any shipments for which an incorrect delivery address is supplied to MPH.
Claims for missing merchandise or merchandise damaged in shipment
General conditions for product returns
Returns for refund or exchange
For maximum credit, ship returned merchandise in the original carton, and ensure that the item(s) are well packed to avoid damage. Return shipping charges are the obligation of the purchaser. Any return merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the promotional item will be charged.
All merchandise being returned for refund within return policy must:
All merchandise being returned for exchange within return policy must meet the same conditions as units returned for refund.
Upon return, the goods will be inspected by MPH and a judgment made regarding the resalability of the goods. Refunds will be made to the original purchaser only, and will be made at the sole discretion of MPH. All returns for refund (not returns for exchange) will be assessed a 15% restocking fee. All credit/debit card refunds are subject to an additional 5% credit/debit card transaction fee.
Returns of Defective Units:
Exchange merchandise must be returned and received before replacement merchandise can be shipped. Any defects after 30 days from original date of arrival are subject to any applicable warranties and will no longer be eligible for exchange. In the event that a shipping method was used which does not allow delivery confirmation, delivery will be assumed to take place three (3) calendar days after the item was shipped.
Upon return, the goods will be inspected by MPH and a judgment made regarding the cause of the defect. Return of defective items is limited to manufacturing defects, and does not cover unwarrantied events including normal wear and tear, unusual abuse, use of the product for other than its intended purpose, effects caused by attaching any third-party features or devices to it, or if it is in any way tampered with or modified without express written permission from MPH. MPH's obligation is limited to repairing or replacing, as MPH may elect, any part or parts of such product which MPH determines to be defective in material or workmanship. Exchanges will only be made to the original purchaser. If the customer requests a refund, instead of repair/replacement, the refund shall be subject to the terms and conditions described above.
MPH does not provide loaner equipment. Same or similar merchandise ordered while a repair is being done is non-returnable.
In particular, MPH emphasizes the following items of its warranties: